Privacy notice
This notice explains what personal information PRMPT Inc. ("PRMPT", "we") collects, why we collect it, who helps us process it, and the choices you have. It covers our website at prmpt.ai, the voice concierge on that site, our phone calls, and the AI voice agents we build and operate.
What we collect
- Sign-in details. If you sign in on prmpt.ai, we collect your email address so we can send you a one-time code.
- Conversations with our voice agents. When you talk to our website concierge or one of our agents, we process your voice and create a transcript of the conversation. Calls may also be recorded.
- Phone calls. When we call you or you call us, we process your phone number and the call itself.
- Contact details you give us. Your name, email address, phone number and anything else you choose to tell us, for example when you ask us to follow up.
- Information on your device. Our website stores small settings in your browser (such as your sign-in status and light or dark theme). We do not use advertising cookies or third-party analytics.
Why we use it
- To answer your questions, follow up on your requests, and hold consultations and demos you ask for.
- To provide, operate and improve our voice agents and services.
- To sign you in and keep our website and services secure.
- To meet our legal obligations.
We only use your information for these purposes, or for other purposes you consent to. We do not sell personal information.
Calls from AI voice agents
Some of our calls are placed or answered by AI voice agents. Our agents identify themselves as AI. We only call people who have given us their number and asked to be contacted, or who are our clients. You can ask us to stop calling you at any time.
Text messages
If you text MIMI to +1 (202) 335-6905, we collect your phone number and the messages you send so Mimi, PRMPT's assistant, can reply and we can follow up on calls you ask us to book. Reply STOP at any time to stop receiving messages. The Terms describe the program.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Who helps us process it
We use trusted service providers to run our services. They process personal information only on our instructions and for these purposes:
- Telephony: Twilio
- Real-time voice infrastructure: LiveKit
- Speech recognition and voice synthesis: Speechmatics and ElevenLabs
- AI language models: providers such as Anthropic, Google and xAI
- Database, sign-in and storage: Supabase
- Website and cloud hosting: Vercel and Google Cloud
Some of these providers are located in the United States and other countries. Your information may therefore be stored and processed in countries other than your own, where it may be accessible to authorities under the laws of those countries.
Agents we build for our clients
When we build and run a voice agent for a client, the client decides how their users' information is used, and the client's own privacy notice applies. We process that information on the client's behalf and according to their instructions.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as long as the law requires. After that we delete it or make it anonymous.
How we protect it
We use reasonable technical and organizational safeguards, including encryption in transit, access controls and restricted access to production systems. No system is perfectly secure, but we work to protect your information against loss, theft and unauthorized access.
Children
Our services are not directed to anyone under 18, and we do not knowingly collect personal information from them. If we learn that we have, we delete it.
Your choices and rights
You can ask to access the personal information we hold about you, correct it, withdraw your consent, or have it deleted, subject to legal limits. To make a request or ask a question, contact us at info@prmpt.ai. We will respond within 30 days.
If you are not satisfied with our response, you can contact your local data protection authority.
Changes to this notice
We may update this notice from time to time. The effective date at the top shows when it last changed.